Delivery Policy

Last updated: June 6, 2026

Overview

Boston Baskets provides planned gift basket delivery across Massachusetts. Delivery availability is confirmed at checkout based on the recipient’s address within our service area and the available delivery options at the time of order.

We prepare and coordinate orders based on recipient address, product eligibility, delivery requirements, product availability, alcohol-related requirements where applicable, and routing. Available delivery information and estimated delivery dates or windows are shown during checkout.

Order Processing

Orders begin processing after payment is confirmed. Customers requesting an address correction, order change, delivery adjustment, gift message update, or cancellation should contact customer service as early as possible through the support methods provided on this website.

Once preparation, sourcing, fulfillment, alcohol-compliance review, or delivery coordination has begun, changes or cancellations may no longer be possible.

Delivery Timing

Boston Baskets operates on a planned delivery model for gift basket delivery across Massachusetts. Delivery dates and available delivery windows are presented during checkout based on destination, product eligibility, and operational availability.

Delivery dates shown at checkout are estimates and are not guaranteed delivery times unless expressly stated otherwise in writing by Boston Baskets. Exact delivery timing may vary due to routing, traffic, weather, recipient availability, building access, security procedures, courier performance, product availability, and operational capacity.

Residential deliveries may occur during the available delivery window shown at checkout. Business, office, institutional, and managed-property deliveries are generally coordinated with the delivery location’s normal receiving procedures where possible.

Delivery Completion

Deliveries do not require a signature unless otherwise stated or required due to product type, delivery location, alcohol content, age verification, courier procedure, or applicable delivery requirements.

Orders may be left in a safe location where appropriate, or delivered to a recipient, building representative, concierge, reception desk, security desk, front desk, mailroom, loading area, delivery room, or other building-approved receiving point.

Once proof of delivery has been obtained, or the order has been accepted by the recipient, building representative, reception desk, mailroom, concierge, security desk, front desk, or other authorized or customary receiving location, the order may be considered delivered.

Office, Building, and Managed Property Deliveries

Deliveries to offices, institutions, apartments, condominiums, hotels, hospitals, schools, gated communities, and managed properties may be completed through reception, mailroom, concierge, security, front desk, loading area, delivery room, or another building-approved receiving point.

Customers are responsible for providing complete delivery details, including company name, department, suite or unit number, recipient phone number, building instructions, and any access information needed for delivery.

Boston Baskets is not responsible for internal building handling, forwarding, storage, recipient notification, or delays after an order has been delivered to an accepted receiving point at the delivery location.

Incorrect or Incomplete Address Information

Customers are responsible for providing a complete and accurate delivery address at the time an order is placed.

• Address changes must be requested promptly after ordering and before preparation, fulfillment, or delivery coordination begins.
• Orders with incorrect or incomplete address information may be delayed, misdelivered, returned, cancelled, or undeliverable.
• Refunds, replacements, or credits may not be issued for orders affected by address errors, missing suite or unit numbers, incorrect recipient information, incomplete delivery instructions, or missing access details.

Service Area Review

Delivery availability is reviewed during checkout based on the recipient address provided. Some addresses within or near the edge of the Massachusetts delivery area may require additional review before fulfillment proceeds.

If an address requires additional delivery coordination, updated delivery information, or additional fees, customer service may contact the purchaser before fulfillment continues. If delivery cannot be completed to the address provided, the order may be modified, delayed, cancelled, or treated as undeliverable depending on the circumstances.

Undeliverable Orders

Orders may be considered undeliverable when delivery cannot be completed due to incorrect or incomplete address information, recipient unavailability, refused delivery, restricted access, failed age verification where applicable, unsafe conditions, delivery location limitations, or circumstances outside our reasonable control.

• Refunds may not be issued for undeliverable orders caused by customer or recipient circumstances.
• Re-delivery may incur additional fees where available.
• Perishable items may need to be remade and cannot always be recovered, reused, or resold.
• Incorrect or incomplete address information remains the customer’s responsibility.
• Alcohol-inclusive orders may be subject to additional restrictions if age verification, adult signature, recipient availability, or other requirements cannot be completed.

Perishable and Time-Sensitive Products

Some gift baskets or add-ons may include perishable, seasonal, temperature-sensitive, or time-sensitive components. These items are selected and prepared with delivery timing, product condition, and presentation in mind.

If a perishable component is unavailable, unsuitable, or not appropriate for delivery conditions, it may be replaced with an appropriate non-perishable or more stable alternative at our discretion to protect quality, presentation, and successful delivery.

Substitutions

Because some items are seasonal, perishable, regulated, supplier-dependent, or subject to availability, substitutions may occasionally be necessary. When substitutions are made, Boston Baskets aims to maintain the overall value, theme, intent, and presentation of the order.

Due to product availability, delivery timing, order volume, and fulfillment requirements, customers may not always be contacted in advance regarding substitutions.

Alcohol and Regulated Products

Some products or add-ons may include alcohol or other regulated products where permitted by applicable law. Delivery of alcohol or regulated products is subject to applicable federal, state, local, or other requirements depending on the delivery destination and product selected.

Age verification, adult signature, recipient availability, identification checks, and additional delivery requirements may apply where required. Failed delivery due to age verification, recipient unavailability, refusal, restricted access, or delivery requirements may not be eligible for refund, replacement, credit, or re-delivery.

External Factors

Delivery schedules may be affected by circumstances beyond our reasonable control, including weather conditions, traffic, courier disruptions, labor disruptions, holidays, public emergencies, building access restrictions, security procedures, supplier shortages, payment processor issues, technical outages, or transportation network issues.

Boston Baskets is not responsible for refunds, replacements, credits, delays, failed delivery attempts, or non-delivery caused by circumstances outside our reasonable control.

Questions or Support

For answers to common delivery questions, please refer to our FAQ page. For order-specific assistance, customer service is available through the Contact Us page, support widget, order tracking widget, or other support methods provided on this website.